General

Account & Identity Issues

• Unable to Verify Identity After Document Upload
• Account Locked After Multiple Login Attempts
• Two-Factor Authentication Not Working Abroad
• Change Email Address for Login
• Suspicious Login Alert Received

Payments & Transfers

• Transfer to External Bank Still Pending
• Incorrect Amount Sent via P2P Transfer
• Issue with Scheduled Bill Payment
• Double Charged for Single Transaction
• Unable to Send Money—'Recipient Not Found' Error

Card Issues

• Virtual Card Not Accepted by Merchant
• Report Lost Debit Card
• Card Declined During Emergency
• Dispute Transaction – Unauthorized Hotel Charge
• Physical Card Never Arrived

Technical Issues

• App Crashes on Login Screen
• Biometric Login Not Working on iPhone
• Error Message When Viewing Statements
• Notification Settings Not Saving
• Delayed Transaction Updates in App

Rewards & Promotions

• Referral Bonus Not Received
• Cashback Missing from Statement
• Promo Code Not Applied During Sign-Up
• Points Disappeared from Rewards Account
• Clarification on Tier Benefits